Privacy Policy
Last updated: 10/28/2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Account information (email address, username, password)
- Profile information and preferences
- Payment and billing information (processed securely through third-party providers)
- Communication records and support interactions
Usage and Technical Data
- Device information (IP address, browser type, operating system)
- App usage patterns and feature interactions
- Notification engagement and response data
- Betting tip interaction history and preferences
- Location data (if you enable location services)
Third-Party Data
- Sports data and odds information from licensed providers
- Analytics data from third-party services (Google Analytics, etc.)
- Social media profile information (if you choose to connect accounts)
How We Use Your Information
Service Provision
- Deliver real-time betting tips and notifications
- Personalize betting recommendations based on your preferences
- Track and display your betting tip history and performance
- Provide customer support and technical assistance
Business Operations
- Process payments and manage subscriptions
- Improve our algorithms and tip accuracy
- Conduct analytics and performance monitoring
- Prevent fraud and ensure platform security
Marketing and Communications
- Send service updates and important notifications
- Provide marketing communications (with your consent)
- Conduct surveys and gather feedback
- Promote new features and services
Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our platform (payment processors, cloud hosting, analytics providers)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing your information
- Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally
We do not sell your personal information to third parties for marketing purposes.
Data Security and Retention
Security Measures
- End-to-end encryption for sensitive data transmission
- Secure data storage with industry-standard encryption
- Regular security audits and penetration testing
- Multi-factor authentication and access controls
- Employee training on data protection best practices
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account data: Until account deletion or 3 years of inactivity
- Usage data: Up to 2 years for analytics and service improvement
- Payment data: As required by financial regulations (typically 7 years)
- Communication records: Up to 3 years for customer support purposes
Your Privacy Rights
Depending on your location, you may have the following rights:
General Rights
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your personal information
Marketing Rights
- Opt-out of marketing communications at any time
- Unsubscribe from email notifications
- Disable push notifications in your device settings
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@bettingmatrix.com. We will respond within 30 days and may require identity verification for security purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand how you use our service
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with your consent)
You can control cookie settings through your browser preferences or our cookie management tools.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by data protection authorities
- Certification schemes and codes of conduct
- Other appropriate safeguards as required by applicable law
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Your continued use of our service after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@bettingmatrix.com
We will respond to all inquiries within 30 days.